At Golf Club Shop, we combine precision shipping with a fair returns policy designed specifically for professional club builders and serious golf enthusiasts. Our policies reflect the exacting standards of the golf components industry while providing flexibility for your clubmaking needs.

Shipping Information

Order Processing

We process all orders within 1-2 business days (Monday-Friday, excluding holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping: $12.95 via DHL or FedEx
Delivery Time: 10-15 business days after shipment

Free Shipping: Available on orders over $50 via EMS
Delivery Time: 15-25 business days after shipment

Note: We currently ship worldwide except to certain Asian countries and remote regions. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

Our Return Policy

We accept returns within 15 days of delivery for most products, provided they are in original, unused condition with all packaging intact. As specialists in premium golf components, we maintain strict quality standards for returned items.

Non-Returnable Items

The following items cannot be returned for safety, hygiene, or customization reasons:

  • Epoxies and adhesives
  • Opened gripping supplies (tapes, solvents)
  • Custom-specified components (special order shafts or heads)
  • Products showing signs of installation attempts (marked ferrules, trimmed shafts)

Step-by-Step Return Process

1. Initiate Your Return:
Email [email protected] with your order number and return request within 15 days of delivery. Use our template below for faster processing.

2. Receive Authorization:
Our technical team will review your request within 48 business hours and provide a Return Merchandise Authorization (RMA) number if approved.

3. Package Securely:
Repack items in original packaging with all protective materials. Include all original documentation.

4. Ship Your Return:
Send to our facility at:
Golf Club Shop Returns Department
4218 John Calvin Drive
Orland Park, IL 60462 USA
We recommend using a trackable shipping service. Customer is responsible for return shipping costs unless the return is due to our error.

5. Inspection & Processing:
Our quality control team will inspect returned components within 3 business days of receipt.

Exchange Process

For exchanges of driver heads, wood heads, or other components where specifications need adjustment:

  • Follow the standard return process above
  • Clearly state the replacement product(s) desired in your initial email
  • We’ll process the exchange once the original item is received and inspected
  • Standard shipping charges apply for the replacement shipment

Note: Exchanges for grip sizes (standard/midsize/oversize) are encouraged when the original packaging remains sealed.

Refund Information

Upon approval of your return:

  • Timing: Refunds are processed within 5 business days after we receive and inspect the returned items
  • Method: Funds will be returned to your original payment method (credit card, PayPal, etc.)
  • Deductions: Original shipping fees are non-refundable unless the return results from our error

For international returns, please allow additional time for the refund to appear in your account, depending on your financial institution’s processing times.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Golf Club Shop Returns Team,

I would like to request a return for the following item(s) from order #[Your Order Number]:
– [Product Name(s)] – [Quantity] – [Reason for Return]
I understand that epoxies, opened gripping supplies, and custom components are not returnable.

Please advise next steps for returning these golf components.

Best regards,
[Your Full Name] [Your Contact Information]

Damaged or Incorrect Items

If you receive damaged components or incorrect items (wrong shaft flex, head loft, etc.):

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange for replacement parts to be shipped promptly at no additional cost
  • In some cases, we may request return of the incorrect/damaged items for quality control purposes

Our technical support team is available to assist with any component specification questions before purchase to help avoid incorrect orders.

Need Further Assistance?

For additional questions about our shipping or returns policy for golf club building components, contact our customer service team:

Email: [email protected]