Welcome to Golf Club Shop’s FAQ section! As premium suppliers of golf club components to builders worldwide, we’ve compiled answers to common questions about our specialized products and services. Whether you’re a professional club fitter or a DIY enthusiast, find quick solutions below.
Product Questions
Q: Are your driver heads and iron heads compatible with all major shaft brands?
A: Yes! Our driver heads, fairway wood heads, and iron heads are designed to work seamlessly with industry-standard shafts including Graphite Design, KBS, and other premium brands. All hosel specifications are clearly listed in product descriptions.
Q: How do I choose between graphite and steel shafts for my iron builds?
A: Graphite iron shafts (like our KBS TGI series) reduce vibration and suit players seeking lighter weight, while steel offers precise control. Need advice? Email our clubmaking specialists at [email protected] with your swing speed and playing style.
Q: What’s included in your gripping supplies kits?
A: Our complete gripping packages contain solvent, grip tape, and a vise clamp – everything except the grips themselves (sold separately in Standard, Midsize, Oversize, and Putter options).
Shipping & Delivery
Q: Why does my location affect shipping options?
A: Due to customs regulations, we cannot ship to some Asian and remote regions. Our global network prioritizes safe delivery of fragile components like graphite shafts – we’ll automatically show available options at checkout.
Q: How are delicate items like putter heads protected during transit?
A: Every order ships in our signature protective packaging: CNC-milled heads in foam cradles, graphite shafts in rigid tubes, and epoxies in spill-proof containers. We’ve shipped over 87,000 components with a 99.7% safe arrival rate.
Q: Can I upgrade to Express Shipping after placing my order?
A: Unfortunately not – shipping method must be selected at checkout. Need components urgently? Call us at +1 (555) 123-4567 within 1 hour of ordering and we’ll attempt to modify.
Payments & Accounts
Q: Why was my JCB card declined?
A: Some international cards require issuer approval for US golf equipment purchases. We accept Visa, MasterCard, JCB, and PayPal – if issues persist, PayPal is our most reliable international payment method.
Q: Do you offer business accounts for professional club builders?
A: Absolutely! High-volume builders qualify for bulk pricing on iron heads, wood shafts, and gripping supplies. Email [email protected] with your business license and expected monthly volume.
Returns & Warranty
Q: Can I return customized components like adapter sleeves or ferrules?
A: For hygiene and customization reasons, we cannot accept returns on installed ferrules or used epoxies. Unused items in original packaging may be returned within 15 days – contact us first for authorization.
Q: What if my driver head arrives with cosmetic imperfections?
A: While minor milling marks may occur on precision components, we guarantee flawless performance. If aesthetics concern you, email photos to [email protected] within 72 hours of delivery for replacement evaluation.
Pro Tip: Combine multiple components (like iron heads + shafts + grips) in one order to qualify for free EMS shipping while ensuring all parts arrive together for your build.
Still have questions? Our Orlando-based support team responds within 4 business hours: [email protected]